Getting Past No
Once you have your emotions under control, it’s time to help the other person get control of theirs. This requires you to take the time to listen. Try to really understand where they are coming from.
If you find even 1% that you agree on, you should acknowledge it. Cling on to the smallest shred of agreement so you have a starting point that you can build upon. Even restating what they said and getting them to acknowledge that you understand might be enough.
After fully hearing them out and understaing where they are coming from, you can start stating explaining your point. However, you must do it carefully. Keep the other persons experience and perspective in mind. Under no means should you invalidate their views. Add to their view, and avoid the toxic “but”. Instead of pointing out what they did, only state your experiences and how situations made you feel. Then you can both build a better understanding of the other’s position.